Q: How do I choose the right size?
A: Each product page includes a detailed size guide with measurements. If you’re between sizes, we recommend sizing up for comfort.
Q: Do you cater for different body types?
A: Yes! Our collections are designed with inclusivity in mind, and we showcase our pieces on different body shapes to help you find your perfect fit.
Q: How long will delivery take?
A: Local orders usually arrive within 2–5 business days. International orders may take 7–14 business days depending on your location.
Q: How much does shipping cost?
A: Shipping fees are calculated at checkout based on your address. We also offer free shipping for orders over R1500.
Q: Will I get tracking for my order?
A: Yes, once your order has been shipped, you will receive a tracking link by email.
Q: Can I return or exchange my order?
A: We offer exchanges only within 14 days of delivery. Please note that white garments are final sale and cannot be exchanged as well as items that are on sale.
Q: How do I request an exchange?
A: Simply email us at hello@theivorypearlcollectiv.co.za with your order number, and our team will assist you.
Q: What fabrics do you use?
A: Our garments are crafted from carefully selected materials designed for comfort, style, and longevity. Full fabric details are listed under each product.
Q: How do I care for my pieces?
A: Care instructions are included on the label of each garment and in the product description online. Following these will help keep your Ivory Pearl pieces looking their bes
